East Coast Tours Refund Policy

East Coast Tours Refund Policy Image | East Coast Tours Australia

These terms and conditions specifically refer to the following products and services which may be purchased or accessed via our websites:

Experience or Open Dated Vouchers, Gift Certificates ('Gift Voucher')/ Gift Cards Open Dated Experience Voucher – a voucher for a specific experience.

Gift Certificate ('Gift Voucher')/Card – a voucher with a dollar value that can be used as currency to purchase from a Mr Travel website.


Refunds

If you have purchased an Experience Voucher from Mr Travel/East Coast Tours, refunds are only permitted for valid vouchers that have not been used, i.e. where an experience date has not yet been confirmed.

The refund excludes any delivery or transaction fees paid at the time of purchase and will be subject to a 20% administration fee.


Conditions of Refund:

Change-of-mind refunds are only permitted for valid vouchers that have not been used, i.e. where an experience date has not yet been confirmed.

Once you have requested a booking, your voucher will be subject to the standard terms and conditions/cancellation policy of the ticket.

Any refund will be processed back to the purchaser only.

East Coast Tours acknowledges all Aboriginal and Torres Strait Islander Traditional Owners of Country and recognises their continuing connection to land, sea, culture and community. We pay our respects to Elders past and present and extend that respect to all First Nations peoples.

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