Jucy Vehicle Hire Policies

These terms and conditions are subject to change at any time. Customers hiring a vehicle with Jucy are responsible for checking the most up-to-date policies with both East Coast Tours and Jucy before hiring, collecting and/or driving a Jucy vehicle. Customers hiring a Jucy vehicle through East Coast Tours are subject to both Jucy and East Coast Tour's policies.

Quick links

• Jucy Terms and Conditions
• Jucy Cancellations Policy
• Jucy Vehicle Collection and Return Policies

Jucy Terms And Conditions 

Please note, there are additional terms and conditions that will be given to you upon pickup of your rental. These terms and conditions include but are not limited to:

• Driver and drivers license requirements
• Where you cannot drive the Vehicle
• Use of vehicle
• Maintenance, security and safety

Hiring Optional Equipment

Please note, that all extra items such as hire chairs, tables, portable toilets and snow chains, are subject to availability. Let us know at the earliest available opportunity if you need something. 

Excess Reduction

JUCY Stress-free excess reduction of $30 per day reduces the excess to NIL, for all damage to the vehicle excluding single-vehicle rollover, underbody and overhead damage. No security bond is frozen from your credit card on pick up. Please read more about Jucy's excess reduction policies here before you hire your Jucy campervan.

If you choose to not have any excess reduction(Risk Taker), Jucy will pre-authorize (hold) the full amount of the excess (up to $5000) as a bond on the day of pick up and this amount is auto-released between 48 hours to 7 days from the pre-authorization date from our end. However, it may take  7-30 days for the funds to show back up (depending on the bank/card provider).

If you have Stress Free or Stress Free Plus and use a Credit card for the booking, then you have no excess and no security bond. However, if you are using a Debit card, Jucy will hold $300 as a security bond to cover any infringements and/or other charges (your vehicle excess will remain $0). This security bond will be pre-authorised on the debit card at the time of pickup.  

For drivers between 18-20, an underage driver surcharge will apply for rentals on cars and will be quoted at the time of booking.

Unpermitted Activity

Jucy do not permit any vehicles on:

• Any unsealed roads (being a road not sealed with a hard material such as tar, bitumen or concrete).
• Fire trails, beaches, sand, tracks, fields or paddocks are also not permitted. The only exception to this is reasonable use of access roads to recognised commercial campgrounds.

Minimum Driver Age & Requirements 

JUCY accepts drivers 18 years and over who hold:

• A Full Driver Licence in English
• An Australian Green P Plate (P2) Licence. Please check out our Terms & Conditions for more information, we do NOT accept Learner's Licence or any probationary License, including a Red P Plate or a P1 Licence.
• If the Licence is not in English, then you will need an International Driver's Permit or a Certified Translation of the home country Driver's Licence. This must accompany the home country Driver's Licence. Jucy recommends this service for licence translations.

For drivers between 18 and 20, an underage driver surcharge will apply for rentals on cars and will be quoted at the time of booking.

Minimum Length of Car Hire 

Minimum hire for cars is 1 day and for campers 5 days.  Minimum hire periods may increase over peak season and are subject to change without notice based on the season and availability.

Calculating Rental Days

Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental regardless of drop-off time.

Deposit Requirements

When you hire your wheels from JUCY, you can either pay a 20% deposit at the time of booking to hold your vehicle and pay the rest on collection or pay in full at the time of booking.

One-way Hires

Jucy allows customers the flexibility to pick up and drop off the JUCY cars and campervans at any of 7 locations across Australia. Please see applicable one-way fees below.

Campervans:

• For rentals dropping off in Cairns a one-way fee of A$300 will apply.
• For all other one-way rentals, a one-way fee of A$160 will apply.

Cars:

• A one-way fee of A$150 applies for all one-way car hires.

Please note, that all one-way hires must be approved by Jucy and are subject to availability.

Extra Fees 

Jucy and East Coast Tours reserve the right to pass on any charges that may be incurred such as booking fees, transfer fees, local taxes and levies to the customer.

A 2% fee applies for credit and debit cards.

Roadside Assistance

Jucy vehicle hires come with complimentary roadside assistance.

To request a call out with your 24-hour roadside assistance, call Jucy on 1800 150 850,  select option 2, and then option 2 again, for assistance.

 All Mechanical breakdowns are covered by Jucy's relevant Roadside Assistance program and include the following;

• Engine faults
• Electrical faults
• Cooling system
• Vehicle recovery

All Non-Mechanical breakdowns are subject to the relevant call out fees and are not covered by Stress-Free Excess Reduction Cover, for example;

• Out of fuel / incorrect fuelling of the vehicle
• Wheels and tyres
• Keys being lost, broken or locked inside the vehicle
• Flat batteries
• A breakdown as a result of damage caused in an accident, including salvage

Please read Jucy's full terms & conditions policy and FAQs before hiring your Jucy vehicle.

Jucy Cancellation Policy

When booking through East Coast Tours, customers are subject to cancellation policies and fees from both Jucy and East Coast Tours/Mr Travel.

East Coast Tours/Mr Travel Cancellation Policies

Please read our most recent cancellation policy here.

A failure to collect your vehicle from the specific depot at the specified time, or a "no show" will result in a forfeit of your ticket and any hire fees/costs.

We strongly recommend you cover yourself with a comprehensive travel insurance policy.

Jucy's Cancellation Policies 

To read Jucy's most recent cancellation policies, please see the cancellation segment of the FAQs here.

Jucy Returns & Collection Policy 

Vehicle Collection Process

All bookings MUST reconfirm 24-48 hours prior to vehicle collection with Jucy.

To reconfirm your hire, phone from Australia on 1800 150 850 or from New Zealand on 0800 399 736 to contact Jucy.

Find more of Jucy's contact details here.

Security & Bond Documents 

• Please note, you MUST have a credit card to hire a Jucy Car, as this is used for security & bond purposes.
• You also MUST present a current valid driver's licence when collecting the vehicle,  if the licence of an Authorised Driver is not printed in English it must be accompanied by an accredited English translation or an international driver's licence which is to be provided to Jucy (see terms and conditions).

Failure to collect vehicle

A failure to collect your vehicle from the specific depot at the specified time, or a "no show" will result in a forfeit of your ticket and any hire fees/costs.

For any questions, don't hesitate to get in touch with our friendly travel agents.